Management Development

Emotional Intelligence Training Programmes

Processes

MANAGEMENT DEVELOPMENT PROGRAMME (MDP)

Line and Middle Management Level.

	To provide managers with the competencies to effectively manage staff. This programme addresses all the main roles and responsibilities of a manager.

	Functional English. Trainees must have attended a basic management-bridging programme.

Module 1 – Managers Toolkit

Module 2 – Leadership and Teamwork

Module 3 – Mentorship Coaching and Counselling

Module 4 – The People Factor

Module 5 – Communication, Assertiveness and Influencing Skills

Module 6 – Customer Care for Managers

Module 7 – Managing Change

Module 8 – Stress Management

	The programme is made up of 8 Modules. Each module is presented over a period of two days. Modules are self-standing, however total programme duration is 16 days.